Returns & Exchanges
At Rough Country, we stand by the quality of our rugged apparel and offer a 30-day return window for items in their original, unworn condition. If your gear doesn't meet the demands of your lifestyle, we are committed to making it right with a seamless return process.
Initiate Your Return
Visit our online return portal with your order number and email address to select the items you wish to send back.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email.
Pack Your Gear
Place the items in their original packaging, ensuring all tags are attached, and securely tape the return label to the outside of the box.
Ship and Refund
Drop off your package at any authorized carrier location; your refund or exchange will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing